Refund & Returns Policy
How returns, refunds, and quality issues are handled for Into the Shadows merchandise sold through the official store.
Last updated: September 14, 2026
Who Handles Returns
Merchandise sold through the Into the Shadows store is fulfilled by Fourthwall, Inc., which acts as Merchant of Record. This means Fourthwall is the seller of record for all merchandise purchases, and Fourthwall handles payment, sales tax, fulfillment, and post-sale support directly.
This page describes the refund and return framework. It does not constitute legal advice.
What's Covered
You have 30 days from your delivery date to report an issue. The following are covered:
- —Items that arrive damaged in transit.
- —Defective or misprinted items.
- —The wrong item or size shipped because of a production error on our side.
- —Physical defects, such as tears or holes.
- —Print color errors.
Buyer's remorse and ordering the wrong size yourself are not covered — check sizing carefully before ordering.
Made-to-Order Products
Into the Shadows store items are made-to-order: they're only manufactured once an order is placed. Made-to-order items do not carry a blanket general return right or a sizing-exchange right absent a defect, unless applicable consumer law requires otherwise.
If you are unsure whether a product is made-to-order, check the product page before purchasing.
The Remedy: Replacement, Not Refund
For a qualifying issue, the remedy is a free replacement of the affected item, not a cash refund. Refunds apply only in separate cases, such as an order cancelled before it enters production — see "Refund Timing" below for how those are issued.
How to Start a Return or Refund Request
- —Contact us at contact@intotheshadows.channel within 30 days of delivery, with your order number and a description of the issue.
- —Include a clear, well-lit photo of the defect or damage, taken on a flat surface, with the garment tag or the defect itself clearly visible.
- —We will review and route your request to Fourthwall for resolution.
Refund Timing
When a refund does apply — for example, an order cancelled before production begins — Fourthwall issues it to your original payment method:
- —PayPal: within 24 business hours.
- —Credit or debit card: within 7–10 business days, depending on your bank.
Shipping Costs for Returns
Return shipping eligibility and cost coverage depend on the nature of the issue and are determined by Fourthwall's process. Defective items are generally covered; change-of-mind returns on made-to-order items are not.