Refund & Returns Policy

Merchandise sold through the Into the Shadows store is fulfilled by Fourthwall, Inc., which acts as Merchant of Record. This means Fourthwall is the seller of record for all merchandise purchases, and Fourthwall handles payment, sales tax, fulfillment, and post-sale support directly.

This page describes the refund and return framework. It does not constitute legal advice.

If a product arrives damaged, defective, or with a quality or print defect, Fourthwall will replace or refund the affected item. Please contact us at contact@intotheshadows.channel with your order details and a description of the issue, and we will assist or route your request to Fourthwall.

Many Into the Shadows store items are made to order. Made-to-order products do not carry a blanket general return right or a sizing-exchange right absent a defect unless applicable consumer law requires otherwise. This reflects the on-demand production model: items are only manufactured once an order is placed.

If you are unsure whether a product is made-to-order, check the product page before purchasing.

Return shipping eligibility and cost coverage depend on the nature of the issue and are determined by Fourthwall's process. Defective items are generally covered; change-of-mind returns on made-to-order items are not.